Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-nps-score-change-forecasting.livebursts.com (hereafter referred to as “AI NPS Score Change Forecasting” or “we”). We are committed to protecting the privacy and security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://ai-nps-score-change-forecasting.livebursts.com.
  2. Mobile and desktop applications developed by us.
  3. Online services and tools we offer.
  4. Interactive features on our platforms.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours through external links. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your interactions with us may involve various data processing activities, including:

  1. Account Creation and Management: When you create an account on our platforms, we collect your name, email address, and other registration details.
  2. Service Utilization: Using our applications and services as an authorized user triggers the collection of specific data relevant to your interaction.
  3. Website Visits: We log information when you visit our websites, including your IP address, browser type, and pages accessed.
  4. Communication: Any form of communication with us, such as emails, phone calls, or text messages, may result in the collection of your contact details and conversation history.

Personal Data Collection

We gather diverse categories of personal data to enhance our services and tailor user experiences. This includes:

  1. Account Information: Username, password (hashed and salted), profile picture, and any account-related metadata.
  2. Payment Details: Credit/debit card numbers, expiration dates, billing addresses, and transaction histories.
  3. Financial Data: Bank account information for direct deposits or payments.
  4. Purchase Records: Order history, product preferences, and purchase frequency.
  5. Mobile Device Identifiers: Unique device IDs, mobile network carrier, and hardware specifications.
  6. Location Data: GPS coordinates, address book data, and location-based services settings.
  7. Feedback and Reviews: User ratings, comments, and feedback submitted through our platforms.
  8. Social Media Profiles: Information obtained from social media integrations for user authentication or sharing features.
  9. Product Interaction: Details about products you view, search for, or purchase on our e-commerce platform.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functionalities like login sessions and website navigation.
  2. Preference Cookies: Remember user preferences, language settings, and display choices.
  3. Analytics Cookies: Track website usage, performance metrics, and user behavior for improvement purposes.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We follow strict data retention policies, keeping personal data only as long as necessary for the purpose it was collected or as required by law:

  1. Legal Compliance: We retain data to comply with applicable laws, regulations, and legal proceedings.
  2. Business Purposes: Personal data is kept for operational, marketing, research, and analytics functions.
  3. Customer Support: Information may be retained to provide customer support and handle inquiries.

Once the data’s purpose is fulfilled, we securely delete or anonymize it to protect your privacy.

Security Measures

AI NPS Score Change Forecasting implements robust security practices to safeguard personal data:

  1. Encryption: We use encryption for data at rest and in transit to prevent unauthorized access.
  2. Secure Processing: Our third-party processing partners adhere to strict security standards to handle data on our behalf.
  3. Access Controls: Strict access controls ensure that only authorized personnel can access sensitive information.
  4. Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents and guardians to supervise their children’s online activities.

Your Data Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data while we verify its accuracy or address specific concerns.
  5. Portability: Receive a copy of your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory treatment based on your exercise of data protection rights.

To exercise these rights or submit related inquiries, please contact our Data Protection Officer via the contact information provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions regarding privacy, data protection, or this Policy, please reach out to us:

  • Email: [email protected]
  • Postal Address: AI NPS Score Change Forecasting, Privacy Team, [Your Address]

We value your trust in our handling of personal data, and we are committed to maintaining the highest standards of privacy and security.